Full Time - Lead, Commission Sales - Livonia, MI

Company Name:
Sears Hometown and Outlet
The Commission Sales Lead is responsible for selling to and assisting customers. This position assists in the training of new Associates and supervising the store when a salaried Manager is not present. Also, in the absence of a salaried Manager, this position supervises hourly Associates in the store. Additionally, this position is a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices, and leads by example with the highest level of integrity. Responsible for spending between 70-80% of time interacting with, and selling to customers. Full availability is required, including nights, evening and weekends. Works to personally achieve Company standards for Sales productivity
Spends time on the sales floor in direct interaction with customers facilitating the sales process
Follows the Company process for selling and Creating Customer Enthusiasm (CCE), and teaches, coaches and ensures that other Sales Associates use the process as well
Follows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areas
Supervises hourly Associates in the absence of a salaried Manager
Acts as a key carrier, and follows all policies and procedures outlined in the key carrier agreement, including asset protection standards, opening and closing the store on a regular basis
Partners with and sets an example for new Sales Associates, and is an integral part of the training experience
Follows proper procedures at the point of sale
Ensures a positive experience for every customer as measured by store surveys and mystery shops
Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policies
Performs other duties as assigned
Less than 1 year experience
Strong drive for result
Customer service skills
Selling skills
Product knowledge
Knowledge of store and retail operations
Ability to pay attention to detail
Communication skills
Computer literacy

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