Senior Consumer Loans Collector

Company Name:
TCF Bank
Title: Senior Consumer Loans Collector
Location: US-Michigan-Livonia-17440 College Parkway
Job Number: 00G2L
Performs all collection activities to minimize delinquency and mitigate potential losses while representing the company in a professional and positive manner.
Communicates with customers verbally and in writing to negotiate repayment of past due loans.
Through understanding of customer''s delinquency, determines appropriate strategies to obtain payment.
Handles difficult situations independently.
Maintains concise records of all accounts. Keep well informed on the status of all delinquent accounts by setting up and maintaining an orderly and accurate tickler file, office filing, and record keeping system which facilitates the timely performance or collection responsibilities and prompt retrieval of information needed.
Negotiates extensions and modifications of loans and arranges reinstatement schedules.
Assists with training of new employees as well as the on-going training of existing employees.
Reviews and processes delinquent mortgage payments and insufficient funds checks.
Prepares periodic reports on delinquent loans and collection activities as required.
About TCF Bank
TCF Bank is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF Bank.
TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package that includes medical, dental, 401(k), life insurance, and paid time off. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran.
High school education or equivalent.
Two or more years of prior collections work experience.
Current knowledge of corporate, investor, insurance company, foreclosure and government collection regulations.
Ability to handle difficult customers and unusual situations independently.
Demonstrated ability to listen and work with customers to accomplish workable solutions to default problems.
Strong verbal and written communication skills; knowledge of and ability to use correct grammar, spelling and punctuation.
Excellent negotiation skills.
Ability to work independently; excellent organizational skills.
Ability to type with accuracy and speed (35-40 wpm)
Working knowledge of Excel.
Ability to fulfill travel obligations.
Preferred Qualifications
Post-secondary education at a business or vocational school.
3 years collections experience.
Previous lending experience.
Job: Collections/Loss Mitigation

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