Help Desk Coordinator

Company Name:
Key responsibilities include but are not limited to:
o Provide customer support by answering inbound calls and troubleshooting customer issues relating to the pharmacy application, third party payer information and computer hardware
o Document accurately and timely in the CRM with the appropriate actions taken to ensure customer-centric service
o Engage in departmental programs that generate revenue, improve customer retention and influences customer perception while balancing efficiency with efficacy
o Adhere to processes and procedures outlined in the departmental SOP
o Adhere to company policies and HIPAA Privacy Act Standards at all times; including internal and external correspondence and maintain confidentiality of patient and proprietary information.
o Sustain working knowledge of all supported company products; demonstrating the ability to stay current with pharmacy system and industry information, changes and updates
o Contribute to maintaining pre-defined departmental SLA's
o Provide after-hours and weekend support on a rotational basis with other Level 1 Agents

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Help Desk Support
Lansing, MI IBS LLC
IT Help Desk - Level 1 Support
Ann Arbor, MI Domino's Pizza
Help Desk Analyst I
Detroit, MI Robert Half
Level 1 Help Desk - Global Store Technology
Ann Arbor, MI Domino's Pizza
Help Desk Analyst
Lansing, MI Randstad Technologies
Associate Help Desk Specialist
Traverse City, MI Munson Medical Center