Help Desk Coordinator

Company Name:
Key responsibilities include but are not limited to:
o Provide customer support by answering inbound calls and troubleshooting customer issues relating to the pharmacy application, third party payer information and computer hardware
o Document accurately and timely in the CRM with the appropriate actions taken to ensure customer-centric service
o Engage in departmental programs that generate revenue, improve customer retention and influences customer perception while balancing efficiency with efficacy
o Adhere to processes and procedures outlined in the departmental SOP
o Adhere to company policies and HIPAA Privacy Act Standards at all times; including internal and external correspondence and maintain confidentiality of patient and proprietary information.
o Sustain working knowledge of all supported company products; demonstrating the ability to stay current with pharmacy system and industry information, changes and updates
o Contribute to maintaining pre-defined departmental SLA's
o Provide after-hours and weekend support on a rotational basis with other Level 1 Agents

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