Channel Account Manager

Company Name:
Bright House Networks
### Job Description
This position is responsible for identifying, recruiting, and managing an assigned account base of indirect sales telecommunications partners which generate revenue by executing channel programs to sell new and existing company services and product to business to business clients.
This position will report into the Senior Manager, Channel Sales and does not have any supervisory responsibilities.
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.
Principal Duties and Responsibilities:
Develops and implements actions to create opportunities to cross-sell and up-sell accounts to increase overall total end customer and partner business with the company. Creates account plans and strategies to win new business from existing customers. Prepares customer presentations and price quotes, as needed. Coordinates with internal groups (sales engineering, ROE, construction, etc.) during the sales process as needed.
Partner Training: Coordinates and delivers training and on-boarding programs for Partners to ensure sales readiness for company products and processes; examples: product training, one-page contract form usage. Coordinates and delivers training updates for partners on new product offering and related processes.
Serves as an escalation path for end customers or partners to ensure excellent customer experience. Assists with Accounts Payable commission activities for assigned partner base.
Recruits new partners into the partner program, works with internal departments as needed through the process.
Responsible for developing sales in the designated account base by working with partners to identify new sales opportunities. Sales activities may include: contacting prospective customers by premise visits, networking, lead generation, proposal submission, and customer appointments.
Identifies, establishes, penetrates, and strengthens key alliances in the telecommunication and technology community to position the company for new sales opportunities. Strengthens relationships with partners, ensuring a positive partner experience.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Working Conditions:
Work is normally performed in a typical interior/office work environment.
Travel can be expected; mostly driving within Michigan.
### Required Skills
Key Requirements:
Ability to work in a dynamic fast paced environment
Ability to work well under pressure or deadline environments
Aptitude to translate technical information to customers
Ability, experience and confidence to work with high level management staff
Ability to identify and cultivate market opportunities
Able to work independently and remotely as a "Self Starter"
### Required Experience
Minimum Qualifications:
BA/BS preferred or 3-5 years equivalent work experience
3-5 years of direct hi-tech sales/marketing experience within the Telecom or Cable Industries
1-2 years of Telephony experience in selling Trunking products such as PRI and T1 circuits
Knowledge of telecommunications infrastructure and equipment, routers switches and IP voice
Strong negotiation skills
Must have a valid driver's license
REQNUMBER: 220609
JOBCOMPANY: Bright House Networks
JOBLOCATION: Livonia, MI, US

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